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Junior IT Support – Apprenticeship

Join a dynamic and innovative team at Micropress Printers Limited as an IT Support Apprentice. This position will place you at the heart of our IT department, supporting all business units while gaining hands-on experience in delivering crucial IT services.
  Job Overview:
As an IT Support Apprentice, you'll be an integral part of our IT team, providing first and second line help desk support, handling routine networking tasks, and ensuring that IT services remain consistent and well-maintained across the business. This opportunity offers comprehensive training, including the potential to earn formal qualifications.  
Key Responsibilities:
  • Install, maintain, and upgrade IT equipment throughout the company.
  • Provide general support and training to colleagues, ensuring high-quality service delivery.
  • Efficiently monitor, support, and manage a help desk ticketing system.
  • Manage user accounts, creating and removing them as needed in accordance with company policies.
  • Maintain accurate records of IT assets, ensuring correct allocation and documentation.
  • Monitor data backups to ensure reliability.
  • Assist with additional IT tasks, including automation and robotics-related work, as required.
  Skills and Qualifications:
  • Basic knowledge of Windows operating systems and Office applications.
  • Positive and flexible attitude, with a strong customer service focus.
  • Excellent interpersonal skills, punctuality, and self-motivation.
  Preferred Experience (Not Required):
  • Familiarity with iOS and Linux.
  • Understanding of IP networking and troubleshooting.
  Job Types: Full-time, Apprenticeship   Benefits:
  • Company pension
  • Free parking
  • On-site parking
  • Day shift
  • Monday to Friday
  • GCSE or equivalent (preferred)

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